Refund Policy

Refunds Policy

At ScanCodeHub.com, we strive to provide you with the best possible shopping experience when it comes to marketing automation and related products. We understand that sometimes circumstances may arise that lead to the need for refunds. This Refunds Policy outlines the conditions and procedures for requesting a refund for your purchase.

1. Eligibility for Refunds:

You are eligible for a refund if:

  • You received a defective or damaged product.
  • The product you received does not match the description on our website.
  • You have not received your order within the specified delivery timeframe.
  • You change your mind and decide to cancel your order before it has been shipped.

2. Requesting a Refund:

To initiate a refund, follow these steps:

  • Contact our customer support team within 15 days from the date of receiving your order at [email protected] or call us at 866-322-4449.
  • Provide your order number, a detailed description of the issue, and relevant photographic evidence (if applicable).

3. Refund Process:

Once we receive your refund request and necessary details, we will review your case. The refund will be issued using the same payment method you used for the original transaction. Please note that the timeline for the refund to reflect in your account may vary based on your payment provider.

4. Non-Refundable Items:

Certain items are not eligible for refunds, including:

  • Products that have been used or damaged by the customer.
  • Items that are not in their original packaging.
  • Products returned without a valid reason.
  • Digital products or software licenses.

5. Return Shipping:

In cases where you need to return a product, you may be responsible for covering the return shipping costs unless the product was received in a damaged or defective condition.